Refund & Cancellation Policy

One-time film purchases

Before paying to unlock a film, you can already watch a free, watermarked preview of it — so you know what you’re getting before you pay. Because of this, one-time plan purchases (Mini, Life, Cinematic, Legacy, Human-Assisted), gifts, and storage top-ups are generally final once the finished film has rendered successfully.

If a technical failure on our side prevents your film from rendering or being delivered, contact us within 14 days of purchase and we’ll fix it or refund you in full.

Gifted films

The purchaser pays at the time of gifting. If the recipient hasn’t yet redeemed the gift, the same refund window above applies from the original purchase date.

Family Archive subscription

You can cancel your Family Archive subscription at any time from your account. Cancellation takes effect immediately — you lose subscriber perks (extra storage, priority rendering, the annual free unlock) right away, and we don’t issue a partial refund for the unused portion of your current billing period. You won’t be charged again after canceling.

How refunds are processed

All payments are processed by our Merchant of Record, Paddle.com, who also handles order-related inquiries and returns. Approved refunds are issued back to your original payment method through Paddle.

Requesting a refund or cancellation

Email sales@alphanodetech.com with your account email and order details, or manage your subscription directly from your account page.